Warranty Rip-off CyberPower PC UK

Hi All,

I have been dealing with Cyberpowersystem.co.uk / CyberPower PC UK and trying to get my computer fixed for over a month with no luck. This is of course slowing down the devel
I am having the most horrible experience with this company.
I bought the system and it started to have problem after few months. The water cooling was failing randomly.
The compupter finally broke ( after nine month from its purchaese) and I sent the computer back under warranty.
After few days they told me that the water cooling and the gfx card were broken. The gfx apparently failed just after they replaced the water cooling system.

After more than a month of chasing looking for an alternative solution that would give me my computer back a rude Production Manager D. S. told me
the following:
"You did ask for an old card. Your order was for a HD4870 x2 which was not the default card on the system you ordered.
I know this as your order has -£95 for the VGA card so you downgraded from the card we recommended. What do you want us to do put a note on the website saying 'maybe discontinued in the next few months'?"

The cost of the entire system was around £1700 and the configuration was choosen with the help of their sales person upon the requirement, silent but quite.
Result? There is no other way to get my computer back with an other similar card other than wait. How long? They won't commit and the warranty does not include a maximun time.

I would say... Stay away from them if you are deciding to buy a new computer.

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Threaded Replies Author Date
Sorry to hear about your bad experiences, when I... simon adams 6/25/10 4:59 PM
I wish everything sets right as soon as possible.... susan cripllar 8/23/10 4:21 AM

simon adams
Sorry to hear about your bad experiences, when I was in the UK I used scan.co.uk who had amazing customer service and support.

Hope you get everything sorted out, and best wishes to you and your family Rosario!

Simon

Simon Adams
Co-Founder
MyMusicSuccess.Com

Posted on 6/25/10 4:59 PM.

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susan cripllar
I wish everything sets right as soon as possible. All the best to you and your family.
-susan cripllar
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Posted on 8/23/10 4:21 AM in reply to simon adams.

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